Avoiding Viruses

Avoiding Viruses

IT Management & Staying Virus-Free

With all this talk of viruses lately, we figured it might be a time to circle around to touch on the ones that can affect your technology. Let’s face it: with the widespread and rapid pace at which technology is growing, the days of needing employees on your staff to handle your I.T. needs are long gone. Today, almost all support can be handled remotely on a cloud and being face to face is a just call away. The benefits of outsourcing I.T. are pretty significant when you consider the value and efficiency that it adds to any business.

Outsourcing IT

Having a third party company to handle the computer viruses and malware/spyware removal is important for protecting your business’ and client’s information. A common hiccup that businesses can often run into though, despite whether they are Star-Ups or well established companies, is not coming to the realisation that outsourcing this work is a valuable and often necessary part of operating efficiently. This is especially the case when it comes to areas of operation such as a business’ I.T. problems and solutions because keeping a dedicated I.T. department on your payroll isn’t always the most cost effective or streamline way to go.

When you are making the decision of whether or not to let another business handle your I.T. needs, you should consider the value that having one adds to your business. First, unless your I.T. department adds value to your company, it can and should be outsourced. Many I.T. problems like computer viruses, malware, and spyware can be handled remotely by a company that can offer you around-the-clock support at a better rate than hiring your own tech-support department.

Additionally, having a company that handles all of your I.T. needs is great for scaling up. A good time for outsourcing you I.T. needs, could be when you’re considering expansion and your I.T. operations cannot keep up with the pace of growth. As mentioned, businesses should always consider their value and this includes their overhead as well. Outsourcing to a company that specializes in these services is great for your business to take advantage of their expertise so you can scale up without worrying about the logistics of your network. Instead of wasting time and money on experimenting, you can leverage a cheaper, more efficient service. If you’re interested in outsourcing your IT and virus protection and prevention, contact our team of experts!

Same Day Support for Your Office Equipment Needs

Same Day Support for Your Office Equipment Needs

When you run into issues with your office equipment, servers, or other business needs, you want those issues to be resolved as quickly as possible, right? Having equipment issues can affect your productivity, and impact the quality and quantity of work that can be completed. In order to keep your business running smoothly, it is essential to repair problems immediately. This is why we offer same day support for all of your office equipment needs. 

Our Office Equipment

At ANAX, we provide you with the office equipment that your business needs. From phone systems to printers to more, we have you covered. We stay up to date with the office trends and always offer the best solutions to keep your business ahead of the technology game. Our experts can piece together the perfect custom equipment fit for whatever your needs are. 

Our Support

In addition to providing the equipment itself, ANAX has qualified experts in maintenance and troubleshooting as well. When problems arise, we are proud to offer hands on support that surpasses anyone else in the business. Not only is the equipment top of the line, but the customer service experience is as well. 

Providing top quality office equipment support, ANAX offers maintenance for all of our affiliated manufacturer’s office equipment with extreme pride and excellence. With one of the fastest response times in the industry, we will strive to be at your location the very same day that your service call is placed. 

Our Experts

Our experienced, factory trained technicians will work to quickly resolve any issues needing attention, leaving you satisfied with the results. Looking for a new office equipment repair company each time you need assistance takes up valuable time. You want your business to thrive; wasting time researching business technology services robs your focus away from your success. 

Our Promise

ANAX is here to develop a long term relationship with you so you don’t have to waste precious time shopping around. You will know immediately that you made the right decision using ANAX as your office equipment service provider. Some additional perks of choosing ANAX include:

  • On-site Troubleshooting & Repairs
  • 3 Business Hour Average Response Time
  • Driver Installation & Setup
  • Network Connectivity Configuration
  • Ongoing Maintenance Support
  • End User Training
  • Account & Security Configuration
  • Consumables & Supplies
  • Remote Equipment Status Monitoring

As you can see, there are many reasons to go with ANAX, including same day support for all your office equipment needs. If you have questions, need support, or want to see what all we offer, contact our experts today! 

Big Tech in Small Businesses

Big Tech in Small Businesses

In today’s society, technology is everywhere. It’s almost impossible to escape from it. When it comes to running businesses, there is no exception. Large businesses usually have the disposable income to invest in advancing technologies, but how do small businesses fare in this field? Though they may not have the funds to stay on top of every technological trend, big tech in small businesses can make all the difference in their success. 

Technology over the years has changed the way that systems run, orders are fulfilled, inventory is kept, and much more. Technology intends to streamline things, and make it easier for business owners to keep track and run their business successfully. Let’s take a look at specific ways the tech can make a big difference in small businesses. 

Connection

It has been shown that customers are more loyal to brands that they feel personally connected with. One way to foster this connection is with the ease of communication that technology provides. Because of technology, we have constant access to a vast array of knowledge and communication methods right at our fingertips. 

Businesses that engage with their clientele online are more likely to establish a connection with them, as they are available to answer questions, provide information on products and services, accept feedback, and address any issues immediately. Increased connection leads to more positive and successful customers interactions, which leads to brand loyalty. All thanks to tech!

Marketing

The abundance of technology that saturates society has also changed the face of marketing. In order to advertise years ago, one might have to take out some ad space in a newspaper, buy commercial times for television or radio, or have printed banners and other marketing materials made. While some of these may still be effective in certain scenarios, they are typically time consuming, expensive, and do not allow you much customization. 

Technology has made major changes in this area. There are numerous options for marketing online these days, from social media ads to Google search ads and more. These allow you to design them however you want, present them to whomever you want, and pay how much you want. This kind of advertising can be much more feasible for small businesses. 

Leveraging Social Media

Social media is another popular trend that technology helped advance very quickly. It can be utilized very easily for both connection and marketing aspects discussed above, but also provides a simple way to keep your customers up to date of events, promotions, new products, general information about your business, and more. A vast majority of online adults utilize social media, so having a business presence on it expands your potential audience tremendously. 

Productivity

Technological advances also benefit small businesses in the productivity department. Tech can allow time to be kept, tasks to be assigned and tracked, and systems to be automated, all in the name of productivity. These new ways of doing things can help to accomplish more in less amount of time, while not sacrificing any quality. When it comes to small businesses, this can actually end up saving money as well. 

Security

Last, but certainly not least, technology has been able to change the security industry as well. Security and alarm systems, as well as surveillance cameras and recording devices, have all become more affordable and accessible. This allows even small businesses to get the equipment they need to protect and monitor their stores. 

As you can see, big tech can now be utilized in small businesses, and can affect them in tremendous ways. If you are a small business, and want to see what tech solutions are available for you, contact our experts today. 

On-Site Support & How it Benefits You

On-Site Support & How it Benefits You

Let’s say you have a big presentation at work. You get everything all set up and ready to go, aaand nothing happens. No presentation shows up on the screens and there’s no fix in sight. Time to call in the backup. Most network support is done virtually, as some tech companies only offer troubleshooting over the phone, or via an online chat session. On top of being frustrated with your presentation falling through, you now have to figure out how to explain your problem to someone who might not even reside in the same time zone as you. 

Maybe you don’t know the terminology, or you don’t know quite how to put the issue you’re experiencing into words. Regardless, it can be excruciating trying to work through solutions with someone who isn’t even there. Often this kind of troubleshooting requires you to fix the problem yourself as well. At ANAX, we believe in providing hands-on support directly on site, and we believe in the many benefits that come along with it. 

Saving You Time

Whether it is via chat session or phone call, virtual support can be time consuming. It can take a while to even establish what the issue is, since the technician is unable to see what is going on and get their hands on the source of the problem. 

After initially figuring out what is causing your troubles, the technician then has to spend even more time working through a solution, all while explaining to you various things to look for or try. This step can take time as well, as you are most likely unfamiliar with your office equipment and network servers, etc. 

There is always the possibility of the solution not working as well. If this is the case, then it has to be determined if it didn’t work because it wasn’t the right solution, or if there was a misstep along the way. After all, you are only receiving directions virtually and it is to be expected that you are not as familiar with the process as the tech is. If all else fails, then these virtual troubleshooters will send finally send out an on-site technician. 

We like to avoid all of this going back and forth and potential problems that come with it. From the very beginning, we send out a hands-on tech to assess the problems you are having. The allows for less communication errors and also doesn’t require you to fix it yourself! 

Saving You Stress

Since you no longer have to try to figure out the issue and fix it yourself with the “help” of a virtual troubleshooter, you end up having less on your plate. Go give that presentation a few more practice run throughs while we sort everything out. When everything is up and running again, you’ll definitely nail it this time around. Our goal is to make the process as stress free as possible for you. 

Saving You Money

Since less time is required, chances are, it’ll cost you less too. On top of that, if you are in charge of fixing it yourself, and a mistake gets made, it may cost you even more to fix that additional issue. However, if you aren’t in charge of fixing it, and have experienced techs handling the problem from the beginning, you won’t have to pay to fix it again. 

Overall, at ANAX we believe in helping your business run as smoothly as possible, and we provide the quality service to get you there. When problems arise, our experienced technicians are ready and willing to show up on site and get the job done. Want network and office equipment support that’s actually supportive? Contact us!

Phone System Support: Just a Call Away!

Phone System Support: Just a Call Away!

Regardless of what kind of business you have, chances are, your customers or clients are going to need to get ahold of you somehow. Sometimes, that’s via email (which we can help set up and manage as well!), but sometimes, it’s via phone. These days, there are several phone system options, from more traditional to virtual cloud-based ones. Your preference will most likely differ based on what your company’s needs are. Whatever you decide on, ANAX can get you up and running. 

Getting your phone system established and operating is not the end of our journey with your business, however. We offer phone system maintenance and support as well! Whenever anything goes wrong, seems a little off, or simply needs replaced, repaired, or updated, ANAX is there for you. As with any other IT services we provide, our technicians can be on-site the same day you request assistance. 

ANAX Phone Support

Our phone support services are extensive, and we pride ourselves on providing the highest quality service possible for all of our clients. Check out what we have to offer and see what we can help you with today. 

On-Site Phone Systems

If your business has a home office, we can help set up your phone system for every employee, regardless of how many there are. We have phone systems that we can provide and maintain, and troubleshoot should problems occur. By having ANAX install your phone systems from the beginning, you can ensure that it is done properly.

Cloud Hosted VoIP Systems

VoIP phone systems are an updated way to manage your calls, a more modern and manageable approach than traditional phone systems. Learn about these VoIP systems and their benefits in our blog post here

Call Center Setup & Support

If your business is a call center, or involves one for customer service or support, ANAX can assist you in setting up phone systems for such. In addition, ANAX provides call center support. After all, if sales or customer satisfaction is based on your ability to make or receive calls, you want reliable technicians on standby. 

Video Conferencing

Not only does ANAX assist with voice calls, we also have the ability and the technology to assist with video calls. We can also help with multi-line and conference video calls. 

Voicemail to Email

Voicemails can be time-consuming to listen to, hard to hear, or just plain frustrating to deal with. This can all be alleviated by the capability to transform voicemails into emails, making them legible and allowing you to read them instead of requiring to listen. 

As you can see, ANAX offers many phone-related services and support options. Regardless of how big or small your business is, or what your needs are, ANAX has the ability to help. Contact us today to see what we can do for you.

How Having the Right POS System Benefits Your Business

How Having the Right POS System Benefits Your Business

If you are a business owner operating any kind of store or shop, or any business that runs on sales for that matter, you may be looking into the large variety of POS (point-of-sale) systems that exist. This vast array of options can be extremely overwhelming, especially when you are just starting a business and have so many decisions to make already. You may be persuaded to make a fast choice and go with whatever POS system initially appeals to you, however, there is a lot weighing on this decision, and careful time and consideration should be taken. Having the right POS system can greatly benefit your business. 

How to Pick the Right POS System

Determine Needs

The first step to choosing your ideal POS system is to begin by determining how it will be used in your business. POS systems have a variety of functions and can complete many tasks for your company, even beyond simply ringing customers out. Take some time to consider what your business needs are, and see how potential systems are able to meet those needs. 

Check Out the Hardware Requirements

Different POS systems have different hardware requirements. It is crucial to take into account what the requirements are, and to make sure that your business is equipped to handle them. 

Figure Out Your Budget

Budget is another important factor, as POS systems can range in price tremendously. Determine a comfortable payment amount for your business, and choose a POS system that falls within that. You may even want to consider a system that has the potential to upgrade in the future, should your budget increase. 

Work With Your Space

Whether you have a large business or a small one, you should always work with the space you have. Shop around various POS system set ups and choose one that will not only fit in the space you have, but complement it as well. 

Look Into Available Resources

Many POS systems come fully equipped with everything you need to be a successful business, however, there are sometimes additional resources available that can enhance your experience with them. Apps and training software can make the POS system more accessible and more understandable for you and your employees. 

Benefits of a Fitting POS

As stated above, finding the right POS system can have many benefits for your business. Once you have decided on a POS system to utilize, you may notice these benefits take place rather quickly. 

Accomplishes Necessary Tasks

Just as a POS system should, having the right one will help you accomplish all the necessary tasks that you wanted it to. It may even help to automate those processes and complete these tasks on its own. 

Streamlines Service

Effective POS systems will also aid in streamlining service, whether you are a retailer or a restaurant. By having a single unified system, everyone remains on the same page, and orders or sales are easily tracked. 

Minimizes Losses

Another benefit of having the right POS system is the ability to minimize your losses. Employees can have separate key codes or profiles within the system, and all orders or sales they manage can be kept track of. This makes it easier to narrow down when discrepancies occur, and also aids in keeping a running total of drawer amounts and more. 

As you can see, choosing the right POS system has multiple benefits for your business, and the decision shouldn’t be taken lightly. At ANAX, we hope that this will help make your decision easier. For any of your tech needs, contact us.