Keeping the Communication Lines Open

Keeping the Communication Lines Open

ANAX: Keeping the Communication Lines Open

Phone System Support & Automation

We live in a world that is constantly connected and relies on timely communication to keep businesses relevant and maintain relationships with your customers and clients. This makes it essential to have communications systems that keeps up with the technology trends and the demands of your clientele.

Elevate and Automate

Having an automated phone system, as well as third-party phone support, is an effective solution to problems that may arise with customer communications. You may have tried to get ahold of a local business to confirm their hours, ask a simple question, or schedule a service, and have been left hearing a never-ending ring, not being able to get in touch with the receptionist or other representative from the company until you have called multiple times. There’s nothing more frustrating as a customer than facing unnecessary difficulties trying to contact a company.

Likewise, it is equally as frustrating to be on the business end and watch your receptionist struggle to deal with masses of incoming calls and still try to maintain a professional demeanor and provide quality customer service. In situations like these, an automated phone service can provide unmanned aid to your receptionist(s), and can increase company efficiency, as well as timeliness in addressing customer questions and concerns.

Save Your Time and Money!

Though an automated phone system is not as personable as speaking with an actual representative, there are circumstances when it would be a waste to utilize employee time to answer simple questions, when those questions can be addressed within an automated system. Information such as business hours, location, or other answers to frequently asked questions can all be included, and can save your employees valuable time, as well as your money.

Another aspect to consider is if your company only has one receptionist, what happens when they are on break, or have a day off? Having an automated phone system can eliminate the additional stress that could be passed along to other employees if they were to become in charge of keeping up with calls on top of their regular daily job duties. This will save you from having to complete additional training with those employees as well, since the automated phone system can field calls and address commonly asked questions.

Find Your Solution Today!

If you’ve been considering automating your phone system, or at least updating and maintaining the on you already have, contact us! At ANAX, we’ve built a reputation on delivering the best cloud solutions and onsite VoIP services to businesses in Las Vegas, North Las Vegas, Henderson, and all over Southern Nevada. Regardless of business type or industry, existing infrastructure or budget, we’ll find the right fit for your phone needs.

In addition to phone system automation, we offer the following services:

  • On Premise Phone Systems
  • Cloud Hosted VoIP Systems
  • Call Center Setup & Support
  • Maintenance, Upgrades & Hardware
  • Video Conferencing
  • Voicemail to Email Capability
  • Remote Locations

Why wait? Don’t let your communications suffer any longer, start the conversation with us today!

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Five Mistakes Made By Businesses Regarding IT

Five Mistakes Made By Businesses Regarding IT

Five Mistakes Made By Businesses Regarding IT

 

No company is safe from human error.

 

Statistics indicate that every year, over one billion records of data are compromised due to common mishaps. More than 90 million IT-related accidents are reported in the US alone. It gets worse; A whopping average of $15 million in damages relentlessly plague even the most prestigious and security conscious of companies.

 

Apparently, the slightest of errors can snowball to even bigger problems. Sure, a lot of threats like malware or having no backed up data whatsoever are obvious issues, but the real problems are often related to the tiny details which IT personnel constantly overlook.

 

Today’s fast-moving consumerist society, 24/7 accessibility, and customer expectation, time is of the essence. Smaller companies simply do not have or take the time to pay attention to small details in methods and practices which may cost them immense amounts of money. There is no simple solution, but keeping these issues into account is a start. IT teams need to avoid making these very simple mistakes in order to avert certain company catastrophe.

 

 

1. Not Having Backups or Proper Anti-Virus Software

 

A company’s preparedness is truly tested when device loss happens. One must bear in mind that anything can happen; Theft, data leaks, forgetting your device in a cab, accidentally damaging devices, etc. It is imperative to have backups of critical company data, and efficiently sharing it on multiple devices that are secure. Shockingly enough, The FBI estimates $400 billion of costs on computer crime in the U.S.

 

It cannot be stressed enough how important it is to always have an encrypted backup copy of your most important data. Another issue which needs to be addressed is protection against spyware, malware, and key loggers. It goes without saying it is a good idea to invest in a proper anti-virus system for offices, followed with scheduled scans and updates. The ever present cyber attacks and malware continue to grow rapidly and Enterprises are a constant target.

 

 

2. Using Dated Printers

This is a very common neglect of office tools. Printers can be treacherous if mishandled. When using the printer, workers usually forget to delete remaining information and data in the printer’s storage, depending on the brand of printer. It is very important to always ”keep the slate clean”.

 

Additionally, firmware updates are almost never turned on and many companies never use the printer’s full potential and efficiency because of slacking, often missing out on useful tools and tricks. Simply put, nobody has time for the printer’s firmware updates. Scheduled updates and routine checks are a must. Needing a new printer solution for your office? Check out our options here.

 

 

3. Ignoring Alerts and Employee Cloud Monitoring

Thinking that most of the office alerts are false positives is also a common mistake that workers just keep on doing. Neglecting to filter out and prioritize security alerts like malware, or updates, can and will inflict damage to a company sooner or later.

 

Executives should consider having a separate platform for data exclusively focused on cyber attack identification and detection while interactively responding to threats. Social media and cloud services among workers should also be mentioned.

 

Creating a unique IT infrastructure without adherence to the company’s policy can be potentially dangerous due to unapproved software, slowing down the internet connections, etc. Monitoring these cloud services should be a constant priority.

 

 

4. The Importance of Admin Rights

Administrative rights can be dangerous if they fall into wrong hands. The access means potentially unwanted applications and malware gain authority to roam every computer, device and network, potentially infecting everything it reaches. The need to force users to show admin credentials for new software thwarts any potential threats and breaches. It also makes it easier for security analysts to identify problems and tech issues usually triggered by intruding malware.

 

With the constant influx of new cyber threats, come even greater IT security teams. The extremely delicate IT issues can greatly threaten the enterprise if they are ignored. And giving away admin rights to anybody is one thing. Forgetting to take away admin rights is also an issue, as it may lead to providing third-party access to various devices like laptops and printers.

 

 

5. Insufficient Power Protection

Power outages, spikes, and surges, are a true nightmare, as critical data loss is imminent if workers have not saved their project in time. They can also drastically shorten the lifespan of the company’s devices and other valuable equipment. It is imperative that the business deploy simple power strips or other generators that will avert these unwanted outages. Uninterrupted Power Sources (UPS) offer the user a predetermined time to save their work before having to shut down the equipment, even in the event of a power outage. The battery backup will allow them to keep working for a period of time.

 

Bad businesses depend on surge suppressors which are very old and dated, and they stand no chance against thunderstorms and other disasters. It usually results in very costly company damages.

 

ANAX can provide your business with the equipment you need to remain updated with not only your networks and software, but your hardware as well.

If you are ready to consider talking with a professional Managed Service Provider, we encourage you to contact us today!