Keeping the Communication Lines Open

Keeping the Communication Lines Open

ANAX: Keeping the Communication Lines Open

Phone System Support & Automation

We live in a world that is constantly connected and relies on timely communication to keep businesses relevant and maintain relationships with your customers and clients. This makes it essential to have communications systems that keeps up with the technology trends and the demands of your clientele.

Elevate and Automate

Having an automated phone system, as well as third-party phone support, is an effective solution to problems that may arise with customer communications. You may have tried to get ahold of a local business to confirm their hours, ask a simple question, or schedule a service, and have been left hearing a never-ending ring, not being able to get in touch with the receptionist or other representative from the company until you have called multiple times. There’s nothing more frustrating as a customer than facing unnecessary difficulties trying to contact a company.

Likewise, it is equally as frustrating to be on the business end and watch your receptionist struggle to deal with masses of incoming calls and still try to maintain a professional demeanor and provide quality customer service. In situations like these, an automated phone service can provide unmanned aid to your receptionist(s), and can increase company efficiency, as well as timeliness in addressing customer questions and concerns.

Save Your Time and Money!

Though an automated phone system is not as personable as speaking with an actual representative, there are circumstances when it would be a waste to utilize employee time to answer simple questions, when those questions can be addressed within an automated system. Information such as business hours, location, or other answers to frequently asked questions can all be included, and can save your employees valuable time, as well as your money.

Another aspect to consider is if your company only has one receptionist, what happens when they are on break, or have a day off? Having an automated phone system can eliminate the additional stress that could be passed along to other employees if they were to become in charge of keeping up with calls on top of their regular daily job duties. This will save you from having to complete additional training with those employees as well, since the automated phone system can field calls and address commonly asked questions.

Find Your Solution Today!

If you’ve been considering automating your phone system, or at least updating and maintaining the on you already have, contact us! At ANAX, we’ve built a reputation on delivering the best cloud solutions and onsite VoIP services to businesses in Las Vegas, North Las Vegas, Henderson, and all over Southern Nevada. Regardless of business type or industry, existing infrastructure or budget, we’ll find the right fit for your phone needs.

In addition to phone system automation, we offer the following services:

  • On Premise Phone Systems
  • Cloud Hosted VoIP Systems
  • Call Center Setup & Support
  • Maintenance, Upgrades & Hardware
  • Video Conferencing
  • Voicemail to Email Capability
  • Remote Locations

Why wait? Don’t let your communications suffer any longer, start the conversation with us today!

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Office Equipment Repair

Office Equipment Repair

Office Equipment Repair

 

The Monday Morning Dilemma

It’s 9:15 on Monday morning, and you are desperately trying to get handouts printed for your 9AM meeting. Everyone has been waiting on you for the past fifteen minutes, and the printer conveniently decides not to show up for work today. “Perfect timing,” you say to yourself as you mentally prepare to be looking up repairmen, ordering new office equipment, and daydreaming about vacations for the rest of your day.

 

Let ANAX Handle IT

Instead of wasting away your workday, sacrificing your productivity to find the best deal on a local office equipment repair service, have ANAX handle the hassle for you. Providing top quality office equipment support, ANAX offers maintenance for all of our affiliated manufacturer’s office equipment with extreme pride and excellence. With one of the fastest response times in the industry, we will strive be at your location the very same day that your service call is placed. Our experienced factory trained technicians will work to quickly resolve any issues needing attention, leaving you satisfied with the results.

Looking for a new office equipment repair company each time you need assistance takes up valuable time. You want your business to thrive; wasting time researching business technology services robs your focus away from your success. ANAX is here to develop a long term relationship with you so you don’t have to waste precious time shopping around. You will know immediately that you made the right decision using ANAX as your office equipment service provider.

 

When the Past Haunts You

Even the newest technology runs into issues and bugs that need addressed, however, when your equipment is outdated and old, there is even more potential for problems. As technology develops, it requires operating systems that can keep up with it, as well as compatible accessories such as phones and printers. When devices are able to communicate effectively because they are all up to date, your day runs smoother and you can be more productive with your time.

This being said, technology trends come and go very quickly, and as a whole, it is a field that is ever-growing and changing. This can be daunting to keep up with, especially if you are not familiar with terms that are used to describe technology, or if you are not sure what to look for in the equipment you need to use in your office. Because of this, it may take you longer than necessary to find what you are looking for, and the process can be frustrating for everyone involved.

 

Let ANAX Take Care of IT

This is a common problem that ANAX can handle for you. ANAX team members are experts in the technology field and can take the time to explain what you need in your business and take care of providing your office equipment and repairs for you.

There are many services that ANAX offers, including:

  • On-site Troubleshooting & Repairs
  • 3 Business Hour Average Response Time
  • Driver Installation & Setup
  • Network Connectivity Configuration
  • Ongoing Maintenance Support
  • End User Training
  • Account & Security Configuration
  • Consumables & Supplies
  • Remote Equipment Status Monitoring

Overall, choosing ANAX for your technology needs will save you time, and the headache of having to do it yourself.

Want to learn more? Contact us today: https://www.anaxtech.com/contact/

3 Ways To Avoid Network Crashes

3 Ways To Avoid Network Crashes

3 Ways To Avoid Network Crashes

 

If you’re a business owner, you most likely have a lot of people who rely on you and your company. We live in an increasingly digital reliant age of business, where most small to mid-size businesses can compete at the scale of their larger counterparts. BUT, the affect of downtime hits hard on businesses both large and small. So, the question is, how would you business handle a network outage or loss of internet?

 

What Network Crashes Can Cause

Naturally, the first problem that a network crash presents is the total lack of productivity it will cause your business. After all, your staff likely relies on the network in order to access materials and resources they need in order to do their jobs. Without access, they’re left without the means to generate revenue for your business. Meanwhile, they are still contractually entitled to receive their salary for their time at work. This, combined with your operational costs, means that your cash flow during a network crash dips into the red.

A crash can also lead to data loss, and seeing as your data is one of the most valuable assets to your business operations, data loss isn’t something that can be shrugged off, as we’ve discussed before.

 

Causes of Network Crashes

Unfortunately, there can be numerous causes to a network crash. Fortunately, each can be somewhat easily mitigated with the proper foresight and maintenance.

 

OS Issues

There’s a reason we always say to double-check if your systems can handle an update before you install it. Compatibility issues between your solutions can occur if you aren’t careful about which updates you choose to install, and you might wind up with an internal configuration conflict or worse. To avoid this, make sure you always have a trusted IT professional evaluate your solutions and the proposed update to make sure that you won’t run into any unexpected complications.

 

Electrical Problems

Any disruption of power to your server can lead to a crash, regardless of whether a lightning strike caused a power surge or someone tripped over the wrong cable. However, these kinds of issues can largely be avoided by utilizing an reliable power supply and practicing proper cable management.

 

Environmental Conditions

Or, in other words, the state of your server room. In order to function properly, your IT needs its environment to be cool and clean. Excessive heat can interfere with its operation, so the room needs to be well-ventilated and as climate-controlled as possible. Heating issues are also why your components need to be kept clean. Built-up dust can prevent heat from escaping, allowing it to build up and damage your systems.

 

Equipment Failure

Sometimes, things just break. Whether a component has simply gotten too old and worn out, or you just so happened to get a lemon, if it doesn’t work properly, your network will crash.

 

Avoiding The Crash

 

1. Expect the best but plan for the worst …

Have a plan! Be sure you have quality Firewall to ward off any skeezy hackers, back up your important documents in The Cloud, and have a ready list of phone numbers to call for help! Knowing who you need to contact will shave valuable minutes, even hours, off of the IT disaster. To help you get started on your list, the phone number to reach ANAX for all your IT Services and Solutions is 702.478.9000. Now, go prepare!

 

2. Don’t Skimp!

You worked extremely hard to get in this professional position … don’t cut corners when it comes to your office equipment. ANAX is affiliated with top-performing brands like Toshiba and Ellumina: ANAX even provides quality office equipment support and maintenance for these brands. Your office will be running like a paper-jam-free, well-inked copy machine in no time!

 

3. Just Breathe…

Slowly inhale through your nose and exhale out your mouth. With ANAX on your side, you don’t need to worry about IT mishaps. You can rest easy knowing that your IT solution is a phone call away … only ten little numbers to push for professional, quality assistance. Now, you can focus your time and energy on other business aspects … like your sanity!

 

With ANAX managed IT services, you’ve always got a partner on your side. Call us (702) 478-9000 or message us HERE to schedule a consultation today!

Five Reasons Your Network Fails

Five Reasons Your Network Fails

Five Reasons Your Network Fails

 

Can You Afford Extended Downtime?

We live in an increasingly digital reliant age of business, where most small to mid-size businesses can compete at the scale of their larger counterparts. BUT, the affect of downtime hits hard on businesses both large and small. So, the question is, how would you business handle a network outage or loss of internet?

“It’s clear that many organizations settle for sub-optimal network management solutions, thus costing them hours to report and resolve network issues,” said James Bear, president and CEO of Veriflow, a California based software company. So, what are five reasons a network can fail, and how do you avoid them?

1. The “human element”

Human error is a factor in network outages, according to nearly all of the 315 IT pros surveyed (97%.) But how large a role people play in outages varies according to respondents. About half of respondents (52%) reported human error leads to few network failures, while a quarter of them (18% – 25%) find human error leads to frequent or “most” outages. Most important of all the findings, however, may be that just a fraction (3%) of the network pros said they catch and correct human mistakes before downtime occurs.

 

2. “Incompatible changes”

Another cause of network incidents is changing the configuration without properly evaluating impact prior to implementation. Nearly half (44%) of the survey respondents answered this type of issue happens “several times a year.”

 

3. “Manual dependence”

Most IT pros polled (69%) rely on manual measures to ensure network performance – e.g., “inspecting devices via the command line interface, inspecting configurations, and performing manual traceroutes or pings.”

 

4. “Predictive monitoring”

Just 6% of respondents said network monitoring tools predict between 90% and 100% of network performance issues and outages. Another 15% said tools predict 70% to 90% of network problems, and 13% said tools predict 50% to 75% of those glitches. The rest of the respondents said that monitoring tools predict less than half of all network bugs.

 

5. “Resolution time”

Few IT pros in the survey said the time necessary to detect and resolve a network issue once reported to them is less than an hour. Most replied that the process takes longer – anywhere from one to five hours.

 

For a big company with a large IT staff and commensurate budget, accepting a “suboptimal” solution for network management may be only a matter of lost productivity, which may or may not fall to the bottom line. But for many businesses, frequent, prolonged network outages can have implications greater than inefficiency. For retail organizations with a high proportion of e-commerce revenue, downtime can mean lost sales. For financial services firms, outages can delay time-sensitive transactions. For healthcare providers, sluggish network performance can lengthen wait times for patients, leading to caregivers seeing fewer patients. In this case, the consequences can be twofold – reductions in the quality of care and revenues from payers.

Regardless of size, most businesses don’t settle for sub-optimal internal solutions. Instead, they engage IT Managed Service Providers (MSPs) like ANAX that specialize in remote monitoring and management – not only for networks, but desktop computers and mobile devices, too. Our team of IT Services experts can create custom IT Solutions for your business, no matter the size.

Call us (702) 478-9000 or message us HERE to schedule a consultation today!

 

Five Mistakes Made By Businesses Regarding IT

Five Mistakes Made By Businesses Regarding IT

Five Mistakes Made By Businesses Regarding IT

 

No company is safe from human error.

 

Statistics indicate that every year, over one billion records of data are compromised due to common mishaps. More than 90 million IT-related accidents are reported in the US alone. It gets worse; A whopping average of $15 million in damages relentlessly plague even the most prestigious and security conscious of companies.

 

Apparently, the slightest of errors can snowball to even bigger problems. Sure, a lot of threats like malware or having no backed up data whatsoever are obvious issues, but the real problems are often related to the tiny details which IT personnel constantly overlook.

 

Today’s fast-moving consumerist society, 24/7 accessibility, and customer expectation, time is of the essence. Smaller companies simply do not have or take the time to pay attention to small details in methods and practices which may cost them immense amounts of money. There is no simple solution, but keeping these issues into account is a start. IT teams need to avoid making these very simple mistakes in order to avert certain company catastrophe.

 

 

1. Not Having Backups or Proper Anti-Virus Software

 

A company’s preparedness is truly tested when device loss happens. One must bear in mind that anything can happen; Theft, data leaks, forgetting your device in a cab, accidentally damaging devices, etc. It is imperative to have backups of critical company data, and efficiently sharing it on multiple devices that are secure. Shockingly enough, The FBI estimates $400 billion of costs on computer crime in the U.S.

 

It cannot be stressed enough how important it is to always have an encrypted backup copy of your most important data. Another issue which needs to be addressed is protection against spyware, malware, and key loggers. It goes without saying it is a good idea to invest in a proper anti-virus system for offices, followed with scheduled scans and updates. The ever present cyber attacks and malware continue to grow rapidly and Enterprises are a constant target.

 

 

2. Using Dated Printers

This is a very common neglect of office tools. Printers can be treacherous if mishandled. When using the printer, workers usually forget to delete remaining information and data in the printer’s storage, depending on the brand of printer. It is very important to always ”keep the slate clean”.

 

Additionally, firmware updates are almost never turned on and many companies never use the printer’s full potential and efficiency because of slacking, often missing out on useful tools and tricks. Simply put, nobody has time for the printer’s firmware updates. Scheduled updates and routine checks are a must. Needing a new printer solution for your office? Check out our options here.

 

 

3. Ignoring Alerts and Employee Cloud Monitoring

Thinking that most of the office alerts are false positives is also a common mistake that workers just keep on doing. Neglecting to filter out and prioritize security alerts like malware, or updates, can and will inflict damage to a company sooner or later.

 

Executives should consider having a separate platform for data exclusively focused on cyber attack identification and detection while interactively responding to threats. Social media and cloud services among workers should also be mentioned.

 

Creating a unique IT infrastructure without adherence to the company’s policy can be potentially dangerous due to unapproved software, slowing down the internet connections, etc. Monitoring these cloud services should be a constant priority.

 

 

4. The Importance of Admin Rights

Administrative rights can be dangerous if they fall into wrong hands. The access means potentially unwanted applications and malware gain authority to roam every computer, device and network, potentially infecting everything it reaches. The need to force users to show admin credentials for new software thwarts any potential threats and breaches. It also makes it easier for security analysts to identify problems and tech issues usually triggered by intruding malware.

 

With the constant influx of new cyber threats, come even greater IT security teams. The extremely delicate IT issues can greatly threaten the enterprise if they are ignored. And giving away admin rights to anybody is one thing. Forgetting to take away admin rights is also an issue, as it may lead to providing third-party access to various devices like laptops and printers.

 

 

5. Insufficient Power Protection

Power outages, spikes, and surges, are a true nightmare, as critical data loss is imminent if workers have not saved their project in time. They can also drastically shorten the lifespan of the company’s devices and other valuable equipment. It is imperative that the business deploy simple power strips or other generators that will avert these unwanted outages. Uninterrupted Power Sources (UPS) offer the user a predetermined time to save their work before having to shut down the equipment, even in the event of a power outage. The battery backup will allow them to keep working for a period of time.

 

Bad businesses depend on surge suppressors which are very old and dated, and they stand no chance against thunderstorms and other disasters. It usually results in very costly company damages.

 

ANAX can provide your business with the equipment you need to remain updated with not only your networks and software, but your hardware as well.

If you are ready to consider talking with a professional Managed Service Provider, we encourage you to contact us today!