Updating Your Business Phone System

Updating Your Business Phone System

At ANAX, we offer several solutions for your business and office needs. We do the hard work of keeping up with the times so that you don’t have to. Technology is a constantly changing field, and it is not just limited to computers and software. Another piece of technology that has encountered many changes over the past decades is the business phone system. 

One of the services that we provide is cloud-hosted VoIP phone systems. This term has become more familiar to those in office spaces over the past couple of years, however, if you’re not as current with the phone trends, we’ll go over what exactly a VoIP is before we get into why you need it. 

What is VoIP? 

Traditional phones require direct connection via copper wires in order to make and receive calls. VoIP phones do not need this wire connectivity, and instead, function via internet connection. Because of the lack of need for wires, the mobility, interoperability, and connectivity of VoIP phones is nearly limitless. 

Outdated, copper-wired, stationary phones are hardwired into a PBX (Private Branch Exchange) machine. This PBX device routes calls in and out, serving as the operator and connector between phones. With VoIP phones, the PBX is no longer necessary, since calls are made via the internet, and not through the wires. Talk about eliminating the middleman, right? 

Why do you need VoIP? 

In addition to simply staying relevant with the ever-changing technology, there are several reasons that your business would benefit from a VoIP phone system. As mentioned previously, traditional phone systems are wired into a PBX machine. Switching to VoIP phones eliminates the need for this, which can clear up office space for more important things. 

VoIP phones operate via the internet, and only require access to the existing computer network cabling or the WiFi in order to complete calls. This eliminates the need for copper wiring, and means that no additional wiring needs to be installed should you decide to switch. Bonus, your phone number stays the same, so there are no additional fees to update that either (not to mention, no need to go through the headache of updating your phone number everywhere too!).

Additional VoIP Features

VoIP phones have many, many features that are simply impossible on a traditional phone. As we have already discussed, they are unchained from the copper cords, and operate on your existing internet connection. VoIP phone systems allow for users to link to their own accounts, instead of being tied to a singular phone number. With this feature, you can jump between multiple phone calls on an account at the same time. 

VoIP allows for voicemails just as traditional phones do, however, they are more easily accessible, and often have advanced features. This new wave of phones has also experienced updates in audio quality and range, allowing you to listen further and understand more. Finally, VoIP phones can be set up for PoE. PoE stands for power over Ethernet, meaning that VoIP phones are able to be powered via a network cable, as opposed to being plugged into a traditional power socket. 

If your business operates several phones simultaneously, or requires operators to switch between various calls seamlessly, switching to a VoIP system may be a smart move to make. As you can see, the benefits of VoIP are numerous, and making the change is quite simple. Contact us today to see how we can bring the benefits of VoIP to your business!

Avoiding Viruses

Avoiding Viruses

IT Management & Staying Virus-Free

With all this talk of viruses lately, we figured it might be a time to circle around to touch on the ones that can affect your technology. Let’s face it: with the widespread and rapid pace at which technology is growing, the days of needing employees on your staff to handle your I.T. needs are long gone. Today, almost all support can be handled remotely on a cloud and being face to face is a just call away. The benefits of outsourcing I.T. are pretty significant when you consider the value and efficiency that it adds to any business.

Outsourcing IT

Having a third party company to handle the computer viruses and malware/spyware removal is important for protecting your business’ and client’s information. A common hiccup that businesses can often run into though, despite whether they are Star-Ups or well established companies, is not coming to the realisation that outsourcing this work is a valuable and often necessary part of operating efficiently. This is especially the case when it comes to areas of operation such as a business’ I.T. problems and solutions because keeping a dedicated I.T. department on your payroll isn’t always the most cost effective or streamline way to go.

When you are making the decision of whether or not to let another business handle your I.T. needs, you should consider the value that having one adds to your business. First, unless your I.T. department adds value to your company, it can and should be outsourced. Many I.T. problems like computer viruses, malware, and spyware can be handled remotely by a company that can offer you around-the-clock support at a better rate than hiring your own tech-support department.

Additionally, having a company that handles all of your I.T. needs is great for scaling up. A good time for outsourcing you I.T. needs, could be when you’re considering expansion and your I.T. operations cannot keep up with the pace of growth. As mentioned, businesses should always consider their value and this includes their overhead as well. Outsourcing to a company that specializes in these services is great for your business to take advantage of their expertise so you can scale up without worrying about the logistics of your network. Instead of wasting time and money on experimenting, you can leverage a cheaper, more efficient service. If you’re interested in outsourcing your IT and virus protection and prevention, contact our team of experts!

Same Day Support for Your Office Equipment Needs

Same Day Support for Your Office Equipment Needs

When you run into issues with your office equipment, servers, or other business needs, you want those issues to be resolved as quickly as possible, right? Having equipment issues can affect your productivity, and impact the quality and quantity of work that can be completed. In order to keep your business running smoothly, it is essential to repair problems immediately. This is why we offer same day support for all of your office equipment needs. 

Our Office Equipment

At ANAX, we provide you with the office equipment that your business needs. From phone systems to printers to more, we have you covered. We stay up to date with the office trends and always offer the best solutions to keep your business ahead of the technology game. Our experts can piece together the perfect custom equipment fit for whatever your needs are. 

Our Support

In addition to providing the equipment itself, ANAX has qualified experts in maintenance and troubleshooting as well. When problems arise, we are proud to offer hands on support that surpasses anyone else in the business. Not only is the equipment top of the line, but the customer service experience is as well. 

Providing top quality office equipment support, ANAX offers maintenance for all of our affiliated manufacturer’s office equipment with extreme pride and excellence. With one of the fastest response times in the industry, we will strive to be at your location the very same day that your service call is placed. 

Our Experts

Our experienced, factory trained technicians will work to quickly resolve any issues needing attention, leaving you satisfied with the results. Looking for a new office equipment repair company each time you need assistance takes up valuable time. You want your business to thrive; wasting time researching business technology services robs your focus away from your success. 

Our Promise

ANAX is here to develop a long term relationship with you so you don’t have to waste precious time shopping around. You will know immediately that you made the right decision using ANAX as your office equipment service provider. Some additional perks of choosing ANAX include:

  • On-site Troubleshooting & Repairs
  • 3 Business Hour Average Response Time
  • Driver Installation & Setup
  • Network Connectivity Configuration
  • Ongoing Maintenance Support
  • End User Training
  • Account & Security Configuration
  • Consumables & Supplies
  • Remote Equipment Status Monitoring

As you can see, there are many reasons to go with ANAX, including same day support for all your office equipment needs. If you have questions, need support, or want to see what all we offer, contact our experts today! 

Maintaining Office Equipment Can Save You Money

Maintaining Office Equipment Can Save You Money

“If it’s not broke, don’t fix it.” It’s a phrase that we have all heard and most are familiar with it. Essentially it means that if something has been working smoothly for this long, there is no reason to change it, maintain it, or improve it. However, this may not be the best phrase to follow when it comes to office equipment. 

Technology and equipment undergo frequent changes, and even though your current office hardware may be working just fine, there are no guarantees that it will continue on that way, and something can change at any minute. 

Though it may not be necessary to update your technology or equipment every time a new option becomes available, it is essential to regularly maintain what you do have currently. Regular maintenance can help to prevent potential problems from occurring, and can also help to keep you notified and updated on the current state of your tech, as well as when it might become necessary to update. 

ANAX’s Solution

The experts at ANAX offer maintenance and office equipment support for your business. We have a rapid response rate and aim to provide same day service. Our experienced factory trained technicians will work to quickly resolve any issues needing attention, leaving you satisfied with the results. ANAX is here to develop a long term relationship with you so you don’t have to waste precious time shopping around. You will know immediately that you made the right decision using ANAX as your office equipment service provider.

  • On-site Troubleshooting & Repairs
  • 3 Business Hour Average Response Time
  • Driver Installation & Setup
  • Network Connectivity Configuration
  • Ongoing Maintenance Support
  • End User Training
  • Account & Security Configuration
  • Consumables & Supplies
  • Remote Equipment Status Monitoring

 

By staying on top of your office equipment maintenance, you can potentially save money by preventing bigger issues down the line. Contact us today to see our solutions for you!

Having Your Office Equipment Maintenance Regularly

Having Your Office Equipment Maintenance Regularly

Having Your Office Equipment Maintenance Regularly

The Benefits of Office Support

Most, if not all of us are familiar with Murphy’s Law that “anything that can go wrong, will.” This seems to especially be the case when it comes to office equipment and deadlines. It’s almost as if the office equipment is sentient and knows that you and your colleagues have pressing needs, like midterm exams to print out, when they decide to jam and flash those maintenance codes that you can barely comprehend.

Struggling with office equipment when problems arise can be incredibly frustrating. This is especially the case as we move forward, deeper and deeper  into an age of information technology (IT) that is driven by more tech than ever. Even the handiest of office workers will feel like reverting back to their prehistoric nature and stare blankly at out-of-order office equipment while fighting back the urge to bang on it until it works again. Trust, we have all been there and we have all wanted out Office Space moment with the copy machine. What’s worse is calling a technician to come out to your office and service your office equipment and finding out they won’t be able to come in for another business day. While you wait on your equipment to be repaired, you’re wasting time and everybody knows that time is money.

How ANAX Can Help You Stay On Task

At ANAX, we offer services geared towards office equipment repairs and maintenance that will keep your office equipment running properly so you can spend less time stressing over error-messages and more time making your service, product, or business the best one out there.

  • On-site Troubleshooting & Repairs
  • 3 Business Hour Average Response Time
  • Driver Installation & Setup
  • Network Connectivity Configuration
  • Ongoing Maintenance Support
  • End User Training
  • Account & Security Configuration
  • Consumables & Supplies
  • Remote Equipment Status Monitoring

You’ll be so happy with ANAX that you won’t need to spend any time searching the web or waiting on repair companies in the future because ANAX will be your first call, every time.

On average, ANAX has a same day response time of three-hours. This means that you can get back to work sooner and know with confidence that your office equipment is going to run perfectly.

Contact us now!

Set Up A Visit From One Of Our Specialists Today!

We understand that your time is valuable to you and to your employees. Allow us to help save you both time and money by letting us keep our office equipment running smoothly. Contact us today! 

Keeping the Communication Lines Open

Keeping the Communication Lines Open

ANAX: Keeping the Communication Lines Open

Phone System Support & Automation

We live in a world that is constantly connected and relies on timely communication to keep businesses relevant and maintain relationships with your customers and clients. This makes it essential to have communications systems that keeps up with the technology trends and the demands of your clientele.

Elevate and Automate

Having an automated phone system, as well as third-party phone support, is an effective solution to problems that may arise with customer communications. You may have tried to get ahold of a local business to confirm their hours, ask a simple question, or schedule a service, and have been left hearing a never-ending ring, not being able to get in touch with the receptionist or other representative from the company until you have called multiple times. There’s nothing more frustrating as a customer than facing unnecessary difficulties trying to contact a company.

Likewise, it is equally as frustrating to be on the business end and watch your receptionist struggle to deal with masses of incoming calls and still try to maintain a professional demeanor and provide quality customer service. In situations like these, an automated phone service can provide unmanned aid to your receptionist(s), and can increase company efficiency, as well as timeliness in addressing customer questions and concerns.

Save Your Time and Money!

Though an automated phone system is not as personable as speaking with an actual representative, there are circumstances when it would be a waste to utilize employee time to answer simple questions, when those questions can be addressed within an automated system. Information such as business hours, location, or other answers to frequently asked questions can all be included, and can save your employees valuable time, as well as your money.

Another aspect to consider is if your company only has one receptionist, what happens when they are on break, or have a day off? Having an automated phone system can eliminate the additional stress that could be passed along to other employees if they were to become in charge of keeping up with calls on top of their regular daily job duties. This will save you from having to complete additional training with those employees as well, since the automated phone system can field calls and address commonly asked questions.

Find Your Solution Today!

If you’ve been considering automating your phone system, or at least updating and maintaining the on you already have, contact us! At ANAX, we’ve built a reputation on delivering the best cloud solutions and onsite VoIP services to businesses in Las Vegas, North Las Vegas, Henderson, and all over Southern Nevada. Regardless of business type or industry, existing infrastructure or budget, we’ll find the right fit for your phone needs.

In addition to phone system automation, we offer the following services:

  • On Premise Phone Systems
  • Cloud Hosted VoIP Systems
  • Call Center Setup & Support
  • Maintenance, Upgrades & Hardware
  • Video Conferencing
  • Voicemail to Email Capability
  • Remote Locations

Why wait? Don’t let your communications suffer any longer, start the conversation with us today!

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