Let’s say you have a big presentation at work. You get everything all set up and ready to go, aaand nothing happens. No presentation shows up on the screens and there’s no fix in sight. Time to call in the backup. Most network support is done virtually, as some tech companies only offer troubleshooting over the phone, or via an online chat session. On top of being frustrated with your presentation falling through, you now have to figure out how to explain your problem to someone who might not even reside in the same time zone as you.
Maybe you don’t know the terminology, or you don’t know quite how to put the issue you’re experiencing into words. Regardless, it can be excruciating trying to work through solutions with someone who isn’t even there. Often this kind of troubleshooting requires you to fix the problem yourself as well. At ANAX, we believe in providing hands-on support directly on site, and we believe in the many benefits that come along with it.
Saving You Time
Whether it is via chat session or phone call, virtual support can be time consuming. It can take a while to even establish what the issue is, since the technician is unable to see what is going on and get their hands on the source of the problem.
After initially figuring out what is causing your troubles, the technician then has to spend even more time working through a solution, all while explaining to you various things to look for or try. This step can take time as well, as you are most likely unfamiliar with your office equipment and network servers, etc.
There is always the possibility of the solution not working as well. If this is the case, then it has to be determined if it didn’t work because it wasn’t the right solution, or if there was a misstep along the way. After all, you are only receiving directions virtually and it is to be expected that you are not as familiar with the process as the tech is. If all else fails, then these virtual troubleshooters will send finally send out an on-site technician.
We like to avoid all of this going back and forth and potential problems that come with it. From the very beginning, we send out a hands-on tech to assess the problems you are having. The allows for less communication errors and also doesn’t require you to fix it yourself!
Saving You Stress
Since you no longer have to try to figure out the issue and fix it yourself with the “help” of a virtual troubleshooter, you end up having less on your plate. Go give that presentation a few more practice run throughs while we sort everything out. When everything is up and running again, you’ll definitely nail it this time around. Our goal is to make the process as stress free as possible for you.
Saving You Money
Since less time is required, chances are, it’ll cost you less too. On top of that, if you are in charge of fixing it yourself, and a mistake gets made, it may cost you even more to fix that additional issue. However, if you aren’t in charge of fixing it, and have experienced techs handling the problem from the beginning, you won’t have to pay to fix it again.
Overall, at ANAX we believe in helping your business run as smoothly as possible, and we provide the quality service to get you there. When problems arise, our experienced technicians are ready and willing to show up on site and get the job done. Want network and office equipment support that’s actually supportive? Contact us!